Version 2.0 — 20 September 2026
These booking terms and conditions (“Terms”) govern direct bookings of furnished apartments offered under the Les Terrasses d’Étigny name in Pau, through appart-pau.com. They apply to stays booked directly through the Beds24 booking engine or by written exchange with the operator.
Les Terrasses d’Étigny is operated by LTE. The operator’s identification details, SIRET number and postal address for complaints are available in the website’s legal notice. The accommodation is furnished for temporary stays. It may not serve as the guest’s main residence or be used for a public-facing business activity, a party, an event or subletting without LTE’s prior written consent.
Before payment, the Beds24 engine displays the selected accommodation, dates, number of guests, price, any optional services and the applicable rate conditions. Guests must check that this information is correct before confirming their request.
The booking confirmation sent by email states the specific details of the stay: accommodation, dates, total price, tourist tax where applicable, number of guests and the selected rate conditions. Together with these Terms, it forms the contract applicable to the stay.
A booking is confirmed once the full price has been paid and a confirmation email has been issued by Beds24 or LTE. Until payment or confirmation has been received, a booking request does not guarantee the availability of the accommodation.
The guest agrees to provide accurate information, including their name, email address, telephone number and the actual number of occupants. LTE may request any reasonable clarification needed to prepare the stay.
The price displayed in the final Beds24 summary before payment is the final contractual price for the stay. It may differ from prices offered on third-party platforms. Prices are stated in euros. LTE is not subject to VAT; VAT is therefore not charged.
Where tourist tax applies, it is included in the total displayed by Beds24 and itemised in the booking summary or confirmation. Card payments are processed through Stripe or PayPal, using Beds24. Payment by bank transfer may be accepted only for a request made at least fourteen days before arrival; in that case, the booking is confirmed only after full receipt of the funds. Guests must never send their bank details to LTE by email.
Accommodation services provided on a specific date or during a specific period are not subject to the fourteen-day right of withdrawal that applies to certain distance contracts. The cancellation conditions below therefore apply to every confirmed booking, subject to mandatory legal provisions.
For a moderate rate, the stay is fully refundable when cancellation is notified no later than five days before the arrival date. A change may be accepted without charge up to the same deadline, subject to availability and any difference in price.
For a non-refundable rate, the full amount is due upon booking and is non-refundable, subject to applicable mandatory legal provisions. No refund is due in the event of a no-show. For an early departure, no refund is granted for an original stay of two nights or less, or for a non-refundable rate. For an original stay of more than two nights booked at the moderate rate, unused nights may be refunded if the revised departure is notified at least five days before that date; otherwise, only nights beyond the five days following notification may be refunded.
Where a refund is due, it is normally made to the original payment method within an indicative period of five working days after the request has been approved.
If LTE has to cancel a stay before arrival because of exceptional unavailability of the accommodation or an event that reasonably prevents it from welcoming the guest, LTE will inform the guest as soon as possible. LTE may offer, without any obligation for the guest to accept it, an alternative solution of equivalent or higher standard. If no alternative is accepted, LTE will refund the sums collected for the stay concerned. This provision does not limit any mandatory rights that the guest may have as a consumer.
Check-in is normally available from 3:00 pm and check-out is no later than 11:00 am, unless otherwise agreed in writing. The apartments are located at 50 bis Rue d’Étigny, Pau; access is via Chemin Robert Ollivier. Check-in and check-out instructions are sent before the stay. They form part of the practical information that guests must follow. Before departure, guests must follow the instructions provided, including those concerning closing windows, returning access devices and leaving the accommodation in a generally tidy condition.
Only the persons named in the booking may occupy the accommodation, within the stated capacity of the apartment booked. Pets are accepted only upon prior request and after LTE’s written approval.
The apartments and common areas are non-smoking. Smoking is also prohibited on the terraces of apartments 104 and 106. On the terraces of the other apartments, guests must use the ashtrays provided and avoid causing disturbance to neighbours.
Guests agree to respect the premises, equipment, instructions provided, neighbours and the peace of the building. In particular, they must not sublet, hold an unauthorised party, carry out unlawful activity, take photographs or film for commercial purposes without LTE’s prior written consent, or use the accommodation in any way likely to cause abnormal disturbance.
The equipment and services included are those advertised for the booked apartment in its description and in the booking confirmation. The private garage, where advertised for the accommodation, is made available under the arrangements communicated before the stay.
Electric-vehicle charging is subject to the instructions displayed on site and the arrangements communicated before the stay. Guests must not use any unauthorised charging device and must comply with applicable safety rules.
No security deposit is required. Guests nevertheless remain responsible for damage caused by themselves, the persons accompanying them or persons under their responsibility. Any damage, lost key or incident must be reported without delay so that an appropriate solution can be found.
Any claim for compensation is limited to the actual loss suffered and must be substantiated. Guests are invited to check with their insurer for cover that may apply to damage occurring during their stay.
An invoice may be requested after payment. Any question or complaint concerning a booking or stay should be sent in writing as soon as possible to info@appart-pau.com, so that it can be handled appropriately.
Data provided during a booking is used to manage the stay, payment, applicable legal obligations and communications with the guest. Full details of data processing are set out in the website’s privacy policy.
These Terms are governed by French law, subject to the mandatory consumer-protection rules applicable to the guest. If any provision is held to be unenforceable, the remaining provisions will remain valid to the extent permitted by law.